Portal + pager duty logos-4
“We wanted to let the main thing be the main thing. PagerDuty should be paging people at 2 a.m.—not maintaining IDP infrastructure.”
— Dave Bresci, PagerDuty

Dave Bresci, senior manager for site reliability engineering and developer experience, joined our webinar to talk about PagerDuty’s IDP journey. Their switch from running their own Backstage instance to Spotify Portal wasn’t just about reducing the maintenance load for his “small, but mighty” developer experience team. It was also about unlocking more value in their IDP through the premium plugins that automatically come free with Spotify Portal — from Soundcheck (Spotify’s scorecard solution for tech health) to AiKA (an internal AI chatbot that knows everything your org knows).

PagerDuty’s journey from Backstage OS to Portal

Like many growing engineering organizations, PagerDuty faced service sprawl, inconsistent repositories, and 75-hour service creation times. Their small developer experience team was stretched thin in an effort to maintain their Backstage instance while simultaneously trying to innovate.

  • 67% faster service creation (75 hours → 25 hours)

  • Streamlined onboarding for acquired companies

  • Enabled autonomous Kubernetes migration

  • Reduced maintenance burden on DevEx team

"Portal being a SaaS version of Backstage with premium plugins lets us outsource maintenance while gaining advanced features. It was a no-brainer to embrace—it helps us focus on core business instead of platform upkeep."
— Dave Bresci, PagerDuty

With Portal, PagerDuty was able to turn happiness into productivity.

💻 Acquisition Integration: New team members from acquired companies could self-serve onboarding

✨ Platform Migrations: Engineers completed Kubernetes migrations independently using golden paths

🔒 Security & Compliance: Early access to vulnerability tracking and dependency management

⚡ Future-Ready: Access to AI-powered tools like Aika for documentation discovery

See how Portal can deliver similar results for your engineering team. Apply for Portal today.

Apply for Portal

Want to build like Spotify? Get started with free access to Spotify Portal:

🚀 First 5 weeks free. Get up and running fast with our hosted, extensible version of Backstage.

💡 Guidance from Spotify engineers. Learn from the team who built it — and help shape what’s next.

✨ Early access to new plugins: Get new features and updates shipped right to your Portal instance.

It’s time to supercharge your organization with Spotify Portal. Apply today.

What is Spotify Portal for Backstage?

Backstage is the open framework for building internal developer portals (IDPs) that was created by Spotify and donated to the Cloud Native Computing Foundation (CNCF). 

Spotify Portal is a SaaS solution for Backstage: Cloud-hosted, Spotify-managed, with no-code setup and configuration. It’s Backstage in a box.

Tell me more about Spotify Portal for Backstage →

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